Help Center

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Everything you need to know about playing at mojili — from signing up and making deposits to withdrawing your winnings and staying safe. Browse the most common questions from Filipino players below.

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Popular Questions
  • How do I register at mojili?
  • Can I deposit using GCash?
  • How long do withdrawals take?
  • What games are available at mojili?
  • How do I claim my welcome bonus?
  • What is the minimum age to play?

Why Filipino Players Choose mojili

Before diving into the FAQ, here's a quick snapshot of what makes mojili the go-to gaming platform for players across the Philippines.

Local Payment Methods

mojili supports GCash, PayMaya, BPI, BDO, and Metrobank — the payment channels Filipinos actually use. Deposits and withdrawals are processed in Philippine Peso (₱) with no hidden conversion fees.

Huge Game Selection

From bingo and slots to fishing games and live casino tables, mojili has something for every type of player. New games are added regularly so there's always something fresh to try.

Safe and Secure

mojili uses 256-bit SSL encryption to protect all player data and transactions. Your personal information and funds are always secure on the mojili platform.

24/7 Filipino Support

Our support team is available around the clock via live chat. Whether you're in Manila, Cebu, Davao, or Quezon City, help is always just a message away — in English and Filipino.

Regular Bonuses

mojili rewards its players with welcome bonuses, reload offers, cashback deals, and seasonal promos. Check the promotions section of your mojili account regularly so you never miss out.

Responsible Gaming Tools

mojili is committed to player wellbeing. Deposit limits, session reminders, reality checks, and self-exclusion tools are all available to help you stay in control of your gaming activity.

mojili FAQ

Browse by category or scroll through all questions. Can't find what you're looking for? Our support team is online 24/7.

Account & Registration

Creating a mojili account is quick and straightforward. Visit the mojili platform and click the Register button. Fill in your full name, email address, date of birth, and preferred currency (Philippine Peso). You'll receive a verification email — click the link inside to activate your account. After that, complete the KYC process by submitting a valid government-issued ID such as a PhilSys card, passport, or driver's license. Once verified, you're ready to deposit and play. Remember: you must be 21 years of age or older to register at mojili.

The minimum age to play at mojili is 21 years old, in compliance with Philippine gaming regulations and PAGCOR guidelines. All players are required to verify their age during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds frozen pending regulatory review.

KYC (Know Your Customer) verification is required before you can make withdrawals at mojili. To complete it, log in to your account and go to the Verification section. Upload a clear photo or scan of:
  • A valid government-issued photo ID (PhilSys, passport, driver's license, or SSS/GSIS ID)
  • A selfie holding your ID
  • Proof of address (utility bill or bank statement dated within 3 months)
Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is fully verified.

Go to the mojili Login page and click Forgot Password. Enter the email address linked to your mojili account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat.

No. mojili strictly allows only one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately.
Deposits & Payments

mojili supports a wide range of Philippine payment methods, including:
  • E-wallets: GCash, PayMaya
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
All deposits are processed in Philippine Peso (₱). There are no currency conversion fees for Filipino players.

GCash and PayMaya deposits are instant — your mojili balance updates in real time. Online bank transfers typically take 5–30 minutes depending on your bank. Over-the-counter payments may take up to 2 hours to process. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

Yes. The minimum deposit at mojili is ₱100 for most payment methods. Some channels may have slightly higher minimums — these are displayed at the time of deposit. There is no maximum deposit limit, though large deposits may require additional verification in line with our anti-money laundering (AML) policy.
Withdrawals

Log in to your mojili account and go to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount, and confirm. Your account must be fully KYC-verified before withdrawals are processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Most mojili withdrawals are processed within 24 hours after approval. GCash and PayMaya transfers are typically the fastest, often completing within a few hours. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

The minimum withdrawal at mojili is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks in line with our AML compliance obligations.
Games

mojili offers a diverse game library including:
  • Bingo – classic and themed bingo rooms with real-time draws
  • Slots – hundreds of slot titles from leading game providers
  • Fishing Games – including the popular King of Fishing
  • Go Goal Bingo – a sports-themed bingo experience
  • Live Casino – live dealer tables including baccarat, roulette, and blackjack
New games are added regularly. Check the mojili Casino page for the latest additions.

Yes. mojili is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. For the best experience, use a stable internet connection such as WiFi or a 4G/5G mobile data connection.

Yes. All games on the mojili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game providers are independently audited for fairness. mojili operates in alignment with PAGCOR's standards for fair gaming, and we are committed to transparency in all game outcomes.
Bonuses & Promotions

The welcome bonus is automatically credited to your mojili account after your first qualifying deposit. Make sure you meet the minimum deposit requirement and that your account is fully verified. Bonus funds are subject to wagering requirements — check the current promotion terms in your account for the specific conditions that apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Always read the full terms of each mojili promotion before opting in.
Responsible Gaming

Log in to your mojili account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel you need a break from gaming, mojili's self-exclusion tool lets you suspend your account for 6 months, 1 year, or permanently. Go to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred duration. You can also contact our 24/7 support team to request immediate self-exclusion. During the exclusion period, you will not be able to log in, deposit, or receive marketing communications from mojili.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR provides responsible gaming resources and support for Filipino players through their official government channels. You can also reach out to mojili's 24/7 support team at any time — we can activate self-exclusion, set limits, or simply point you toward the right resources. Remember: asking for help is always the right move. Visit our Responsible Gaming page for a full list of tools and support options.

Still Need Help?

Can't find the answer you're looking for? Our mojili support team is available 24/7 to assist players across the Philippines.

Live Chat

The fastest way to get help. Our live chat support is available 24 hours a day, 7 days a week. Average response time is under 2 minutes. Look for the chat icon on the mojili platform.

Email Support

For non-urgent queries, you can reach the mojili support team by email. We aim to respond to all emails within 24 hours. Include your registered username and a clear description of your issue for the fastest resolution.

Help Center

Browse our full library of guides, tutorials, and policy documents. From how to deposit with GCash to understanding wagering requirements, the mojili Help Center has step-by-step answers for everything.

Responsible Gaming Support: If your query is related to self-exclusion, deposit limits, or problem gambling, please visit our Responsible Gaming page or contact our support team directly. We treat all responsible gaming requests with the highest priority — no waiting, no judgment.

Ready to Play at mojili?

Join thousands of Filipino players already enjoying bingo, slots, fishing games, and live casino action at mojili. Sign up today and claim your welcome bonus.

21+ Only. mojili is strictly for players aged 21 and above in compliance with Philippine gaming regulations. Play responsibly. Visit our Responsible Gaming page for tools and support.